Refund Policy

Refund policy

Thank you for shopping at projread. We take pride in the quality of our projectors and book products, and customer satisfaction is our top priority. Below is our return policy:

1. Return Policy

1.1 Outlined Return Policy

  • You have 30 days from the date of purchase to request a return.

  • For customers in the European Union, this does not affect your statutory right to withdraw within 14 days from the day you receive your order.

  • The product must be in the same condition as when you received it and must not be damaged in any way.

  • The product must be in its original packaging, including all accessories and documentation.

  • Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, so we can evaluate the issue and make it right.

1.2 Exchanges

  • The fastest way to receive the item you want is to return your current item and place a new order once the return is approved.

  • For assistance, please contact our Customer Support team at shopfiksa@gmail.com.

1.3 Return Costs

  • Return shipping costs, as well as any related VAT and customs fees, are the customer’s responsibility.

  • We recommend using a trackable shipping service or purchasing shipping insurance.

2. How to Return Your Order

2.1 Pack Your Order

Please ensure all items are securely packed in the original packaging, with all tags included.
Used products are not eligible for return.

2.2 Return Steps

  1. Email us at shopfiksa@gmail.com with the reason for your return.
    Subject line: Return: [Your Order Number]

  2. Our support team will provide you with the return instructions and return address.

  3. Once your package is shipped, please email us the tracking number.

2.3 Refunds

  • Once we receive your return, we will inspect the item.

  • If approved, we will issue a refund to your original payment method.

  • Refunds are typically processed within 10 business days, depending on your bank or payment provider.

  • For customers in the European Union, refunds will be issued within 14 days of receiving notice of withdrawal, in accordance with EU consumer law. We may withhold the refund until the returned goods are received or proof of return shipment is provided.

  • If more than 15 business days have passed since approval, please contact us.

Contact Us

If you have any questions regarding our return or refund policy, please contact us at
shopfiksa@gmail.com

Thank you for choosing projread.